Our goal each day is to leave work at the end of the day knowing that we have done our best to satisfy all requests that we have received to the best of our ability.
In order to maintain such a high standard of service, we practice the following:
1. We always answer our phones and address issues immediately.
2. All staff monitor our group email to ensure all email requests are addressed.
3. All transactions received are processed the same day if we have all of the information we need to complete the transaction.
4. We process walk-in requests on the spot so the client can leave satisfied.
5. Our compliance department constantly monitors our team to ensure transactions remain within our internal compliance parameters.
6. We are constantly looking for ways to improve our services and ensure our fast turnaround remains intact as our company continues to grow.
7. We try to earn appreciation for our services with every interaction with our clients.
8. We monitor for after hours requests and process when received when necessary.
David Eppert, CEO